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| Frequently Asked Questions |
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How am I delivered?
| By Colissimo 48 H against signature. Our parcels always come very quickly, at our Customers’ address |
Why did you choose this mode of delivery?
| This is fast and secure, and for the time being no parcel has been lost |
Which difference between Colissimo 48 H “normal” and “against signature”?
| In colissimo “normal” the responsibility for the salesman stops with the proof of forwarding. It is thus with the risks and dangers of the purchaser. We prefer to engage until the handing-over in clean hand of the parcel. |
At which time carry out you to it forwarding of my order?
| For all the payments received before 12:00, the parcels are shipped in the afternoon. For the payments received after 12:00, parcels are shipped the day after. Shipments are made every day (except Saturday, Sunday and bank holidays). |
Am I informed on my purchase?
| When you make your purchase, you will receive 2 emails: one is the detail of your order, the other one is your receipt (if payment by CB). |
Am I informed during my delivery?
| By email, at every step of processing, after payment, shipment and during shipment |
what do I have to make if my parcel arrives abyss? Opened? ...
| It must be declared, at reception of shipment with the deliveryman. This will be this first report that will make your complaint possible. |
Then, that must I make to treat my complaint?
| You immediately contact us by email or telephone, so we can, taking into account the nature and of the context of the problem, solve it as soon as possible. |
Can one join to you easily?
| Yes, by email or directly, at the office hours, by telephone (04.90.59.03 .49) |
Deliver only in France?
| No, we receive orders from the whole world, the United States, England, Europe, Asia… |
How much do the carriage costs cost?
| At the time of your purchase, they are calculated on the strict scale of the Post office, according to the weight and to the destination (for information, see: Forwarding & Return). |
Which is the average time of delivery for France?
| On the amount of our deliveries, for France, we noticed that the deadline Colissimo 48 Hours (in business days) was respected. Even sometimes faster… |
Which are the times for the DOM /TOM?
| In general, it’s very fast. For example, our last delivery in Martinique, departure of the parcel Tuesday, delivered saturday morning, at the Customer’s. |
Which are the times for the Foreigner?
| It’s also pretty fast. For example, for New York City, the parcel was delivered in just a week (for information, see: Forwarding & Return). |
Can I pay by cheque?
| You can pay by check. After the confirmation of your order, you will receive an email with the detail of your purchases giving you the instructions of payment. |
Which bank cards accept?
| Most of Credit Cards: Credit card, Visa, MasterCard, e-card… |
Is your method of payment on line it sure?
| Absolutely. We use a professional payment system on line. This PAYBOX SYSTEM is used by many companies and very important selling websites… |
my banking coordinates?
| The Cassiopeia.com shop does not have any access and can neither record, neither to print, nor to divert your bank data. |
Can I be made deliver at a different address?
| Yes, you can use up to 5 different addresses, |
Can I offer my order to another person?
| Yes, you can even give us your personal message and we’ll make a gift package with a card/message. |
Can I have information or councils before placing my order?
| Yes, by email or directly, at the office hours, by telephone (+33.4.90.59.03 .49) |
Resell or use our personal coordinates at other ends?
After my inscription, am I flooded emails, promotions…???
| at the time of your inscription, you can subscribe to our newsletter. From time to time, we send promotional offers exclusively reserved to our already recorded customers (produced exception products in limited quantities), see the title: “Flash Offer Reserved”. |
Do I have to receive an email with the creation of my account?
| Yes, if you don’t, there should be a problem with the spelling of your email address. It won’t stop the process, Contact us. |
Must I receive an email of confirmation of payment?
| Yes, if you don’t, there should be a problem with the spelling of your email address. It won’t stop the process, Contact us. |
Must I receive an email of confirmation of purchase?
| Yes, if you don’t, there should be a problem with the spelling of your email address. It won’t stop the process, Contact us. |
I do not arrive at me reconnecter with my address email?
| Yes, if you don’t, there should be a problem with the spelling of your email address. It won’t stop the process, Contact us. |
Isn't my password recognized?
| You must respect capital and small. If however, it doesn’t work, click on the button “forgotten password”. Then enter this new password. Once in your account, modify this password by yours. If the problem continues, contact us. |
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